SES/Store Rating
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Shop Experience Score - Introduction (4:03)
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What is Negative Review Rate (NRR) and How to Avoid (3:34)
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Top Reason of Negative Reviews & Do's & Dont's (3:31)
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What is Seller-Fault Cancellation Rate (SFCR) and How to Avoid (2:44)
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What is Late Dispatch Rate Violations and How to Avoid (2:35)
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What is Fast Dispatch Rate FDR) and How You Can Improve Your Store Rating (2:03)
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How to Improve Customer Service (Part 1) - Chat Response (3:20)
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How to Improve Customer Service (Part 2) - Chat Assistance (2:30)
