Example Curriculum
SES/Store Rating
Available in
days
days
after you enroll
- Shop Experience Score - Introduction (4:03)
- What is Negative Review Rate (NRR) and How to Avoid (3:34)
- Top Reason of Negative Reviews & Do's & Dont's (3:31)
- What is Seller-Fault Cancellation Rate (SFCR) and How to Avoid (2:44)
- What is Late Dispatch Rate Violations and How to Avoid (2:35)
- What is Fast Dispatch Rate FDR) and How You Can Improve Your Store Rating (2:03)
- How to Improve Customer Service (Part 1) - Chat Response (3:20)
- How to Improve Customer Service (Part 2) - Chat Assistance (2:30)